Frequently Asked Questions

FAQs

Frequently Asked Questions

How long will it take to fix my clock?

Usually repairs take between 1 - 3 months.


When parts need to be ordered, the parts may have to come from Germany and often the parts have to be back-ordered. During certain times of the year, European companies are closed for the holidays and vacation times. Parts ordered during November, may not be available for a few months and again are subject to back-orders and availability.


We can appreciate the desire to have your clock repaired quickly, especially for the holidays, or special times of the year.  Realistically, some repairs simply take several months, due to the availability of parts.


In addition, clocks that have been serviced by others in the past may have  issues. Prior workmanship has to be addressed at the workbench.


I have a clock I want to sell, will you buy it?

We do not take clocks on consignment and we typically do not buy clocks. But occasionally we may consider buying one, please contact us and inquire. Or you can send us an email with information and images and we’ll get back to you.


Is it worth the time and expense to fix my clock?

If it’s a family heirloom, or an antique, or if it has great sentimental value, it’s absolutely worth fixing, but it’s always up to you! Remember, you can always keep your clock as a non-working memento.


Can you fix the broken piece of wood or replace a carving?

Please give us a call or email photos so that we can see what needs to be done before giving you an answer.


Do you do appraisals?

No, we do not do appraisals. You must contact a Certified Appraiser.


Won't oiling my clock fix it?

Applying oil will not fix a clock, but it will help to keep it running for an extended period of time.


I can’t transport my clock to you, do you make house calls?

Absolutely! Please call to make an appointment, 805-428-8463


Can I contact you by text?

Yes! Simply use our phone number, 805-428-8463


Do you accept credit cards?

Most certainly! All the major ones, Mastercard, VISA and AMEX.


Is your work guaranteed?

Most parts & labor are guaranteed for one year.


Will you fix my clock using parts that I provide?

We do not use customer provided parts.


What are the watchdog's names?

Coco is the light colored one and she's mom. Misty is the dark colored one and she's Coco's daughter.


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Oaks Clocks is your local clock repair shop. Oaks Clocks provides quality clock repair, restoration and service. Oaks Clocks professionally repairs cuckoo clocks, grandfather clocks, mantle clocks, ships clocks, wall clocks, and antique clocks. We proudly serve the communities of Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, and Ventura, including the unincorporated areas of Ventura County. Additionally, we serve Westlake, Westlake Village, Agoura, Agoura Hills, Oak Park and the San Fernando Valley. How can we help you? Please Call (805) 428-8463 to schedule a time to bring your clock in for service.

Do You Have Questions?

Read through the FAQs to your left, the  answers to many commonly asked questions are provided. If you still don’t find your answer or if you have a question that we haven't addressed ...

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